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Services

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Important! In case you need reinforced resources or support to broaden your service offerings to your customers- then with FTS you can get :

  • Experienced  Microsoft Dynamics Team of Certified Professionals
  • Best Practice Development Services
  • Training Services
  • Local Support on a Global Scale
  • Flexible Engagement Model
  • Industry Specific Development, Maintenance & Support
  • Fixed Cost and Time Commitment
  • Microsoft Dynamics AX and NAV localization and add-ons compliant with local lawsin Bulgaria, Russia and Ukraine;
  • Version Upgrades – AX7 | NAV2017
  • Support Services, 24x7
  • .NET & Mobility Solutions

Each software is as good as the company that implements and supports it.

The services that  FTS  offers aim our customers to be sure that their investments in integrated information system are guaranteed through continuous improvements and supports of the relevant system. 

The team of FTS has the professional experience and the  knowledge to supply various services during the process of choosing and implementing IT solutions:

  • Analysis of the business needs for ERP/CRM/BI/EIM system
  • Detailed analysis and reengineering of the business processes
  • Implementation of the relevant system
  • Training of the key users
  • Support of the relevant systems
     

Pre-implementation analysis

Analysis of the organization including information gathering, readiness assessment, customer preparation list, proposed assessment questionnaire for choosing an IT system, ROI analysis.

Hardware and software architecture advice

Analysis of current hardware and software infrastructure in the context of new business system deployment including: preparation of site requirements, performance benchmarking, sizing and scalability guidelines, hardware and software platform selection. 

Development of specialised software systems and applications for integrated management and control of the resources, processes, document turnover and customer relation management in public and private organisations. System design, set-up and implementation of complex IT systems with multy-layer architecture, network of client - server type.                                      

Process re-engineering

The main service role within the implementation frame including the following tasks:

  • Define the business requirements impacting the system set-up
  • Build a system knowledge base within the implementation team
  • Agree on a final system set-up
  • Set up the production system
  • Transfer knowledge to key users
  • Define reporting, conversion and test strategy. 

Training

Including training, training strategy, training evaluation. 

Project Management

A key role which influences the successful implementation of the project. The major responsibilities of the project manager are to:

  • Develop the Project Scope (including risk assessment) and Project Plan
  • Arrange and run Project Management review meetings
  • Manage the project on a day-to-day basis, and ensure sufficient resources are assigned to the project
  • Document and report progress against plan
  • Update the Issue List with issues affecting the project, prioritizes them, and proposes actions/resolution
  • Escalate issues which cannot be resolved to the Steering Committee. 

Technical Installation & Architecture

Operating system and database platforms’ installations, application software installation, technical upgrade and data conversion, back-up and recovery strategy, system performance review. 


Customers

  • Nissan Sofia
  • Znamenka
  • IKEA
  • Almirzoev & Trofimov
  • Max Telecom
  • Glorient Investment BG
  • First Financial Brokerage House
  • Publicis Marc Group
  • MPG
  • Huvepharma
  • Gopet Logistics
  • Технологии Информационньх систем
  • CAToil
  • Bank of Georgia
  • Liftcom
  • Kontrax
  • MSK
  • ATM electronics
  • Letnitza (Feldbacher Fruit Partners Bulgaria)
  • Pharma Swiss
  • Ecolab
  • Lindab
  • Elmark Holding Group
  • McCann Erickson Russia
  • Sadina 99
  • NFQ
  • Avica Property Investors
  • Ruen Machinery
  • Delixi electric
  • Sarten Bulgaria
  • Capital Legal Services
  • TMF Services
  • Storko
  • Norman Asset Management
  • AMMA Development
  • Enterprise Communications Ggroup
  • Bisterfeld Pro
  • Sameta
  • LOWE ADVENTA
  • PIH Industry
  • Unit Mark Pro
  • Indivision
  • Schneider Electric Bulgaria
  • Edelman
  • STS Cosmetics
  • Komandor
  • Euro RSCG Sofia
  • Top Drinks
  • VALtronic
  • Ogilvy
  • Lozenetz Hospital
  • Matrax
  • Euromaster Import - Export
  • Barcelo Royal Beach Hotel
  • Fresh Up Cosmetics
  • Electrocomplect
  • Kalikova & Associates
  • LS Travel Retail Bulgaria
  • ProStream group
  • Borealis
  • Тройка Диалог
  • Thrakon Bulgaria
  • Ece Project management
  • Dentaprime
  • AquaSource
  • Mapex
  • Sika Bulgaria
  • Telelink
  • Engarde
  • KSK
  • Instalo
  • Roel 98
  • Hiron MC
  • Synevo
  • V & V Isomatic
  • TBWA
  • Enel Maritza Iztok III
  • Piero 97
  • JTI
  • iStyle
  • STS Holding Group
  • Fresh Up Label